Refunds

This page is a customer-friendly summary

The Terms of Service govern. Where this page and the Terms differ, the Terms apply. In particular, the Terms set the refund window at 14 days from purchase, for unused credits only.

When a refund is straightforward

Within the 14-day window set out in the Terms, we'll generally refund if:

• The app was broken at the time of your purchase.
• You topped up by mistake (wrong amount, wrong account).
• You're a brand-new user who hasn't used the credits.

When it's a judgement call

Still within the 14-day window:

• You used some credits and want a partial refund on the unused portion. Usually fine.
• You bought credits, used them, and feel the iteration was genuinely failing. Email us with the project so we can look at what happened.

When we'll say no

• The 14-day window has passed.
• The credits have been consumed and the app worked as documented.

How to request

Email support@prompt2cad.com with:

1. The Stripe receipt number (in your email, starts with pi_ for the payment intent or ch_ for the charge).
2. The Google account email you signed in with.
3. The reason in one paragraph.

We'll respond as soon as we can — Prompt2CAD is run by a small team, so this may take a few business days. Once a refund is issued, it appears on your card 5–10 business days later; that timing is the card network's, not ours.

Account state after a refund

If we refund a top-up:

• The corresponding credits are deducted from your balance. If you've already spent some, the balance can go negative; we treat it as zero and you can top up again whenever.
• The export gate stays open if a previous top-up unlocked it. We don't gate retroactively.
• Your projects and chat history stay put. Refunds are about credits, not deletion.

Tax

VAT/sales tax was charged at checkout via Stripe. Refunds include the tax portion automatically — no separate adjustment.

Next: SketchUp integration.