Refunds

This page is a customer-friendly summary

The Terms of Service govern. Where this page and the Terms differ, the Terms apply. The 14-day money-back guarantee covers unused purchased credits only.

The guarantee

Request a refund within 14 days of purchase and we will refund purchased credits that have not been used. This includes cases where:

• The app was broken at the time of your purchase.
• You topped up by mistake (wrong amount, wrong account).
• You're a brand-new user who hasn't used the credits.

Partial refunds

Still within the 14-day window:

• You used some credits and want a partial refund on the unused portion. We can refund the unused portion.
• You bought credits, used them, and feel the iteration was genuinely failing. Email us with the project so we can look at what happened.

When we'll say no

• The 14-day window has passed.
• The credits have been consumed and the app worked as documented.

How to request

You can contact Link support for transaction-level help or email support@prompt2cad.com about your Prompt2CAD credits. When emailing us, include:

1. The Stripe receipt number (in your email, starts with pi_ for the payment intent or ch_ for the charge).
2. The Google account email you signed in with.
3. The reason in one paragraph.

We'll respond as soon as we can — Prompt2CAD is run by a small team, so this may take a few business days. Link can also issue a refund under its transaction-support and consumer-protection policies. Once a refund is issued, it normally appears on your card 5–10 business days later; that timing is controlled by the payment network.

Account state after a refund

An account suspension is separate from a refund or an insufficient balance. It does not automatically refund a payment, remove credits, or delete projects. A top-up does not lift an account suspension; contact support about the restriction.

If we refund a top-up:

• The corresponding credits are deducted from your balance when the refund is reconciled. If you've already spent some, the balance can go negative and you can top up again whenever.
• Your paid entitlement remains on the account, but file downloads are suspended while the balance is negative. A top-up that brings the balance back to zero or above restores them automatically.
• Your projects and chat history stay put. Refunds are about credits, not deletion.

Tax

Link calculates the tax adjustment for the refunded transaction. In some jurisdictions Stripe must still remit tax from the original sale even after a refund.

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